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If you have a question about accessing the live content of the website, you're in the right spot.

American University and its web video partner, Pack Network, take pride in providing efficient and effective customer service. If you are having problems accessing a live webcast, please first review our FAQs section and troubleshooting section. Chances are you may be missing an important component such as the free Flash or QuickTime player.

For web content problems, billing and technical issues, please contact us.

On the web:
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We appreciate your comments and suggestions and are always looking for ways to improve our service. Please contact us via the Pack Network support form (will open in a new window) with any feedback you may have.

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